Refund policy

Warranty and Return Policy
Effective Date: February 2026

At OnBoat Marine, operated by Nautical Technical Services LLC.  We want to ensure you are satisfied with your purchase. To provide a fair and efficient process, our policy follows major marine industry standards and manufacturer requirements.

1. Return Period & Conditions
We offer a 30-day return period from the date of receipt for commercial returns. To be eligible:

Condition: Items must be 100% complete, in original packaging, and in resalable condition (no marks of installation or use).

Non-Returnable: Special orders (non-stock items), and opened software, DVDs, CDs, or electronic charts/cartography are non-returnable unless proven defective upon arrival.

DOA (Dead on Arrival): Defective items out of the box must be reported within 48 hours of delivery.

2. Manufacturer Warranty (Technical Service)
In alignment with major marine electronics brands:

Direct Warranty: OnBoat Marine does not provide a direct independent warranty. Units requiring service or repair after installation must be sent directly to the manufacturer (e.g., Garmin, Raymarine, Simrad).

Long-term Support: Manufacturer-specific policies govern the performance and repair of the equipment. We will provide any necessary documentation, such as original invoices, to facilitate your claim with them.

3. Restocking Fees
Please be advised that returned merchandise (non-defective) is subject to a restocking fee of up to 15%. This fee covers inspection, logistics, and processing costs involved in returning items to our distribution centers. Customers are responsible for paying the return shipping costs

4. How to Obtain an RMA
All returns require a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be processed.

Online: Request an RMA via your account at shop.onboatmarine.com.

Email: Contact us at admin@onboatmarine.com.

When requesting an RMA, please provide:

Original invoice number.

Product being returned.

Reason for return.

Contact Information:

For questions regarding returns, restocking fees, or warranty documentation:

Email: admin@onboatmarine.com Phone: +1 954-681-6797 Address: 2700 SW 25th Terrace, Fort Lauderdale, FL 33312, United States.

Website: shop.onboatmarine.com